You can find details on how to report a claim in the policy wording. For any claims enquiries or to speak directly with our team, call us at 0333 032 5000 or contact us via the online chat (available 9:00am – 5:30pm Monday to Thursday and 9:00am – 5:00pm Fridays).
If you are a policyholder, you may want to contact your insurance broker for assistance in managing your claim.
Brokers may also report clients’ claims by logging into the system. For more guidance, watch our “How to Report a Claim”
Further details from each insurer on making a specific claim, including how to report and any out-of-hours contact numbers, are provided below.
If you are unsure about the type of policy you are claiming on or the insurer, please refer to the policy documentation issued when the policy was taken out or call our claims team at 0333 032 5000.
Commercial Insurance claims
Including SME products, Commercial Combined, Contractors Combined and Property Owners products
Please call 0333 032 5000 to report a claim
For emergency out-of-hours major loss notifications please telephone 0345 073 7187.
Please do not use this number for general claims notifications or queries, which should be to 0333 032 5000
Email: [email protected]
Professional Indemnity claims
In the event of a claim or any circumstance that is likely to result in a claim, notification must be immediately made to Caytons Law.
Phone: 0207 398 7600
Email: [email protected]
Or sent to: Caytons Claims Ltd 10A, Tower 42 25 Old Broad Street London EC2N 1HQ
Please provide as much information as possible about the claims, including any information which may be required immediately upon request. No admission of liability or payment offer can be made by you without the prior written consent of the Insurer.
In the event of a Claim or Circumstance where the quantum of such is 50% or more of the Underlying Limit if Indemnity, notification must be made as soon as practicable (but within the Period of Insurance) to:
AmTrust Specialty Limited
Claims Department
New Castle House
Castle Boulevard
Nottingham
NG7 1FT
Email: [email protected]
Telephone: 0115 934 9818 (lines are open 9am to 5pm, calls are charged at standard rate)